WARRANTY

At Crocodile, we take pride in the quality of our travel gear and accessories. Every Crocodile product is backed by a limited warranty, valid for the original purchaser or gift recipient from the date of purchase as stated on the official warranty card.

If your product develops a manufacturing defect during the warranty period, Crocodile will, at its sole discretion, repair or replace the item in accordance with the terms outlined below.

What’s Covered

  • Manufacturing defects in materials or workmanship during normal use.
  • Products purchased directly from Crocodile or our authorized retailers.
  • Warranty coverage specific to each product as mentioned on the warranty card (e.g., Office Bags, Duffle Bags, Backpacks, Handbags, and Accessories include 1-year coverage).

What’s Not Covered

This warranty does not cover:

  • Wear and tear from regular use (e.g., scratches, dents, abrasions, dirt, fabric fading).
  • Natural wear on components such as zippers, wheels, trolleys, or handles.
  • Damage caused by misuse, overpacking, improper handling, accidents, or exposure to extreme weather/chemicals.
  • Unauthorized repairs, tampering, or missing parts/accessories.
  • Cosmetic imperfections such as powder coating chips, plating, or surface finish issues.
  • Damage to leather trims, lining tears, cracks, dents, or broken zippers.
  • Transportation mishandling (e.g., airline or courier damage).
  • Incidental or consequential losses (such as damaged personal items, loss of time, or travel inconvenience).

Customer Responsibility

Customers are responsible for the cost of shipping, packaging, and any taxes incurred when sending the product to Crocodile for inspection or repair. Crocodile reserves the right to inspect, verify defects, and determine eligibility for warranty coverage.

Repair & Replacement Policy

  • If your product qualifies under warranty, Crocodile will repair it or replace it with a comparable item (at no additional cost).
  • If the exact model or part is discontinued or unavailable, a similar product may be offered at a special discounted price.
  • Product designs and specifications are subject to change without prior notice.

Global Warranty & Legal Terms

  • This warranty is valid worldwide.
  • All disputes will be governed by the laws of India, with exclusive jurisdiction in Surat courts.